Helpful Guide For The Delivery Of Your Parcels
NOTICE REGARDING ROYAL MAIL STRIKE:
N.B. Royal Mail CWU members are taking strike action on 30 September and 1 October 2022. This will result in some delays with regards to the despatch of any orders placed during this week as we will not have our mail collected on these days. UK delivery may also be affected on these days. Please see further details regarding Royal Mail Strike action on the following page:
Once we have received your order we aim to despatch within two working days. If you are based in the UK and select an Express Special Delivery Service then we aim to despatch these orders the same or following day however during Royal Mail Strike Action we may take an additional working day to despatch your order via an alternative courier.
Working days are Monday to Friday UK time excluding public and bank holidays.
Made to measure and hand finished items that are made to order may take a little longer.
Standard UK Delivery is despatched using Royal Mail Tracked 48 Service for most items unless they are small enough to fit through a letterbox. For these small items they will be sent as a Large Letter 2nd Class Post.
UK 24 Delivery is despatched using Royal Mail Tracked 24 Service for most items unless they are small enough to fit through a letterbox. For these small items they will be sent as a Large Letter 1st Class Post.
Express UK Delivery is despatched using Royal Mail Next Day Special Delivery or a next day courier service depending on the weight and destination of your parcel ( we cant guarantee Saturday delivery with this service however Royal mail often deliver on Saturday its just not guaranteed). These parcels usually arrive the next working day after the day of despatch unless you are in a remote area such as the Highlands and Islands (see details below for these areas.)
If you are not at home or available at your chosen delivery address you should be carded with instructions on how to arrange re-delivery or collect your parcel. If your parcel has been sent via Royal Mail then they will usually send you updates email and text message for fully Tracked items.
N.B. For some remote regions such as the Highlands and Islands we cannot guarantee a next day delivery service (see Royal Mail website for details)
Late Christmas Orders. If we receive orders on 23rd and 24th December (and these occur on working days) it is unlikely they will be despatched until the first or second UK working day after Christmas – please check with us before placing your order during this time if you need the item urgently. Some orders received between 27th and 31st December may also not be despatched until the first or second working day in the New Year as there is a limited postal service during this time and our craftsmen may not be available to make the items ordered. We try to despatch as much as possible during the interim period between Christmas Day and New Years Eve but its not always possible to despatch all orders until after the Christmas and New Year holiday time.
For International Orders we use Royal Mail International Tracked and Signed For Services or Courier services such as Fedex. Small items with a low value such as belt loops are sent via Standard International Airmail.
Goods sent outside the UK maybe liable for further customs duty (import tax). We cannot be held responsible for any delays or further costs due to customs procedures and duty taxes. The carrier will generally ask the recipient to pay for this import tax.
For USA and Canada Express Services we use Fedex International Priority.
All International services usually require a signature on arrival at the delivery address.
Please see our full terms and conditions for further details.
Customer Services Department
Unit 6 St Clears Business Park
Tel: +44 (0) 1994 232995 (Lines are open during U.K. office hours Monday-Thursday 10:30am to 4:00pm. Friday 10:30 – 2.00pm )
You can contact us via email 24/7 and we usually answer within a few hours during normal U.K. working hours (9am – 5.30pm).
If you send an email during the evening, weekend or public and bank holiday time then we will endeavour to answer within 24 hrs.