Champion Chase Terms and Conditions
The following Terms & Conditions (“Terms”) apply to all of Champion Chase Limited (“CHAMPION CHASE”, “Champion Chase”, “Champion Chases’s”, “CHAMPION CHASES’S”, “championchase”, “CHAMPIONCHASE”, “us”, “we”, “our”) websites and affiliate programmes or services including orders placed by telephone. By placing an order via the website (“championchase.com”) (our “Website”) or by telephone, the customer (“you”, “your”, “Customer”) confirm your unconditional acceptance of these Terms. Please read this document carefully before placing an order with us.
We may change these Terms from time to time. The latest version of these Terms is available on our Website. Whilst they remain posted on our Website, these Terms will apply to all transactions carried out via our Website and by telephone.
1.1 In these Terms:
1.1.1 “Customer” means a person acting as a consumer who is purchasing goods outside the course of his or her business or trade;
1.1.2 “you” means the Customer submitting an order for Goods;
1.1.3 “Goods” means the Goods to be supplied under these Terms;
1.1.4 “Party” means either you or us; “Parties” means you and us;
1.1.5 “Writing” means letter or email.
1.1.6 “Product” means Goods to be supplied under these Terms;
1.2 The contract for supply of Goods (“Contract”) will be formed when we accept your order. Acceptance of an order by us can only be made in Writing save where ordering Goods over the telephone. Once the Contract has been formed with you we will file it electronically for our records. All orders are subject to availability.
1.3 Orders may only be placed by Customers aged 18 and over.
1.4 In deciding whether to accept your order we may carry out a credit check and then will only accept your order if we are satisfied with the results of such a check. You confirm that you agree to us carrying out such a check.
1.5 These Terms may only be changed in a document signed by one of our directors.
1.6 Any omission or error in any sales literature, or in any advertisement whether in newspapers, magazines, on the Internet or otherwise or in any invoice or other document issued by us may be corrected by us without liability.
1.7 By accepting the Contract you confirm that you are a Customer in the countries listed in clause 4.8.
1.8 We can only accept orders from Customers who reside in the countries listed in clause 4.8
1.9 The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded from the Contract so that no third party may claim any rights under this Contract.
1.10 These Terms comply in all respects with The Consumer Contracts Regulations
1.11 Clause headings are for convenience only and do not affect the interpretation of these Terms. Words in the singular include the plural and vice versa.
2. Trademarks, Intellectual Property & Links
2.1 Champion Chase address is:
Champion Chase Limited
Unit 6 St Clears Business Park
2.2 Unless stated otherwise, Champion Chase is the sole owner or is a rightful user of all the contents and trademarks on this Website. This includes the Champion Chase name and logo, and all other branded goods on this website.
2.3 All content of this Website is either the property of Champion Chase, or is used under license by us and is protected by international and UK copyright and intellectual property laws. Notably, all pictures, images, logos, videos, texts, product designs, patents and suchlike depicted on this Website are owned by or licensed to us.
2.4 You are not allowed to copy, reproduce or modify the contents of this Website or any of Champion Chase trademarks and patents without prior written consent.
2.5 Our Website may be linked to or from other websites operated by third parties not affiliated to us. Although We do our best to make sure that all third party websites linked to us are as relevant and trustworthy as possible, we cannot control third party websites and therefore cannot be held responsible for their contents.
3.1 Champion Chase is committed to producing the highest level of service and privacy to its customers. We have implemented secure transaction procedures for all your on-line activity via this website using encrypted SSL technology. Any credit or debit card details submitted by you on our Website will not be stored on our systems but by our payment processors. A padlock symbol should appear in your browser window when you are in a secure environment.
3.2 We may collect some personal information that you submit voluntarily when purchasing Goods from us. This information will be stocked and used with utmost care by us to provide your requested services, such as delivery of Goods purchased on our Website and confirmation of your order via the e-mail address provided.
Cookies are small text files stored by your device when you access most websites on the internet.
Cookies can be either:
- Session cookies enable us to maintain your shopping basket and any details you submit during your visit so you can navigate freely around our Website before checking out. These expire when you close your browser and do not remain on your computer.
- Persistent cookies enable us to recognise you when revisiting our website. They assist us with your shopping and/or navigation preferences for a later date so we can improve our personal service to you.
Cookies can also be categorised as follows:
- Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
- Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
- Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.
Please note that although you can disable cookies on your browser, doing so will prevent you from using some essential features on our Website.
List of Third Party Cookies
- Google – Google cookies allow us to use Google Analytics to measure web performance and advertising
- Pinterest – Allows The “Pin This” functionality
- Twitter – Allows the “tweet ” functionality
- Facebook – Allows the “like this” functionality
- Mailchimp – We use Mailchimp for Newsletter subscriptions
Website visitors who do not want their data used by Google Analytics can install the Google Analytics opt-out browser add-on. To opt-out of Analytics for the web, visit the Google Analytics opt-out page and install the add-on for your browser. Learn more about the opt-out and how to properly install the browser add-on here: https://tools.google.com/dlpage/gaoptout
Visitors can also opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings
3.4 When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses. We will also store your IP address for security and fraud prevention purposes.
We will also store comments or reviews, if you choose to leave them
3.5 We may share your information with affiliated companies and/or business partners who provide services on our behalf, for example with our carriers who will deliver your orders and our payment processors where you submit you credit/ debit card details. In these cases, we will only provide them the information that they need to perform their functions and we require of them the highest level of service possible.
We accept payments through PayPal and Stripe. When processing payments, some of your data will be passed to PayPal and Stripe, including information required to process or support the payment, such as the purchase total and billing information.
We also use various couriers and sometimes third party fulfillment centers to process and deliver orders placed on this website. Your data will be passed to these third parties to enable them to deliver your order.
We mainly use Royal Mail and Fedex to deliver customer orders if shipped from our main warehouse in the UK. However as we sell our products globally we do hold stock in many countries and therefore your order maybe despatched from one of the fulfillment centers we use around the globe depending on where you are based. If your parcel is shipped from one of the fulfillment companies then we cannot know which courier they will use. We currently use Amazon for fulfillment of some of our international orders.
3.6 National and International Data Transfers.
3.7 Under certain circumstances, we may also be legally required to share your information with local authorities.
3.8 The website may contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.
3.9 Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
If you wish to exercise any of the rights set out above, please email us at firstname.lastname@example.org
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to assist with our response.
3.9 To un-subscribe from e-mailing updates and newsletters, please click on the “Unsubscribe” link at the bottom of each e-mail, or contact us at the above addresses.
4.1 General Provisions & Content
4.1.1 These Terms create an agreement between you and us and determine the terms and conditions of use for this Website and for the purchase of goods on this Website.
4.1.2 The purpose of this Website is to present our company, its background, its products and services. We also provide an on-line shop, where customers can buy a range of Champion Chase products to be delivered nationally and internationally. Although we have endeavoured to make sure that all content is correct and up-to date, some minor errors may appear, for which we cannot be held responsible. Moreover, because this Website is accessible from many parts of the World, it is in your interest to ensure that viewing the content of this Website or using our services does not infringe local laws.
4.2 Descriptions & Product Information
4.2.1 Although we endeavour to give as accurate and complete descriptions as possible of the Goods sold on this Website, we cannot be held responsible for the minor errors that may occur.
4.2.2 Moreover, we have taken as many product pictures as possible, from different angles, to show you as many product features as possible and to help you choose the right Goods to purchase. However, due to different screen resolutions and the complexity of some colours and photography angles, we cannot guarantee that what you see on screen will accurately reflect the actual Goods.
In the unlikely event that you should not be satisfied with the Goods that you receive, please refer to our Returns Policy below in clause 4.6.
4.2.3 Our products are made from aniline vegetable tanned leather. This is one of the most natural types of leather and is considered to be a very high quality product within the leather industry. Soluble dyes are used in aniline leather that penetrate the hide giving the leather its rich colour. In order to maintain the natural feel and look of the hide no protective coating or surface pigmentation is applied. Additionally, the leathers maintain their natural markings and texture which contributes to the authenticity of the leather. However, the lack of treatment might render the leathers more susceptible to scratching, staining, or fading and might show some colour variations on the surface of the hide. Also due to the type of dyes used in Aniline leather the colour can sometimes transfer from the leather to other items particularly lighter garments. Therefore please note that we cannot guarantee this will not occur when wearing or using our products. Champion Chase accepts no liability with regards to colour transfer from any of our articles.
4.3 Purchasing, Pricing & Tax
4.3.1 All prices shown on our Website are in UK Sterling (£, GBP). The price displayed is the price paid by all purchasers.
4.3.2 If you live outside the EU and have Goods sent outside the EU, then you maybe liable for further customs duty (import tax) that may be applied during shipment and we cannot be held responsible for any further costs due to local customs and duty taxes. The carrier will generally ask the recipient to pay for this import tax upon delivery.
4.3.3 To purchase a product, simply click on the appropriate button to add it to your shopping bag, then continue browsing and/or access your basket to check out. Then simply follow the guidelines on each new page to review your selected Goods, set the billing and delivery details and finally pay for the Goods via the secure e-commerce gateway or Paypal.
4.3.4 All information on our Website is an invitation to treat only and is not an offer or unilateral contract. Your order represents an offer by you to purchase the Goods. We will acknowledge receipt of your order without delay by sending a confirmation email. Please note however that such confirmation email does not constitute acceptance of your order. We do hold most items in stock but we sometimes make to order and therefore there may be a small waiting time of a few days before we can despatch your goods.
4.3.5 The sale will only be binding on us once we have notified you that the order is accepted and the Goods have been despatched by us. This means that if Goods are shown on our Website but are not available or are incorrectly priced or otherwise incorrectly described, we shall not be obliged to sell you such Goods. Your card will be charged when you submit your order but should we be unable to fulfill the order it will be refunded at the earliest opportunity.
4.3.6 We currently accept most major credit/debit cards in our secure payment gateway including American Express.
4.4 Sales Assistance
4.4.1 Should You like some help in choosing an item or to obtain more information on delivery, please contact our Customer Service department through one of the following:
Telephone: You can call us on +44 (0)1994 231472 for sales assistance and general enquiries during UK office hours (Monday to Thursday, 10:30am to 4:00pm, 10-30am to 2.00pm Fridays (except bank holidays)
E-mail: You can also ask for sales advice and product details by emailing email@example.com
Post: alternatively You can write to us at:
Customer Services Department
Champion Chase Limited
Unit 7 St Clears Business Park
4.5.1 All Goods are presented in protective wrapping. We then safely pack all your purchased Goods in a despatch box (or padded Jiffy bag for small accessories such as leather keepers/loops), ready for delivery.
4.5.2 We deliver goods globally. Transit time for each delivery will vary depending on the destination. In any event, delivery times are given as estimates and we cannot be held responsible for minor delays. Estimated delivery times can be seen in clause 4.8. Goods are usually despatched within two working days of receipt of the order if despatched from our UK warehouse so if your order is received on Thursday or Friday it may not be despatched until early the following week. However if you have selected an Express Delivery Service we always aim to despatch the same or following working day. We do not despatch over the weekend and orders received during this time will be despatched during the following week.
4.5.3 The cost of delivery will appear on your shopping list only when you have added the desired Goods to your shopping basket and entered the country the Goods are to be delivered to. The delivery price depends on the country the Goods are to be delivered to. There are six regions which are listed below under clause 4.7 and 4.8 along with a breakdown of the cost of delivery for each region. Delivery cost is based on the delivery address.
4.5.4 If, at the time of delivery, the packaging is damaged, please open the package in the presence of the carrier in order to verify the condition of the Goods. In the event of damage to the Goods, you should note down the details and then notify us via email as soon as possible then follow our Returns Policy (see clause 4.6).
4.5.5 We shall replace, free of charge any Goods damaged or lost in transit where delivery has been made by our carrier, provided that:
4.5.6 you give us written notification of such damage or loss, in the case of loss: within a reasonable time period of the anticipated delivery date after you placed your order, in order that we may comply with our carrier’s conditions of carriage;
4.5.7 you produce to us (in the case of a claim for damage) the original packaging for the Goods and the Goods themselves.
4.6 Returns Policy
4.6.1 We abide by the The Consumer Contracts Regulations:
4.6.2 Because you can’t see the Goods purchased before they are delivered to you, the CCR state that you can cancel any on-line order, for whatever reason, unless this order has been personalised or made specially for you.
4.6.3 You are legally entitled to cancel your order within 14 (fourteen) working days after the day of delivery, although we are happy to extend this time and allow you to cancel your order within 30 (thirty) working days after the day of delivery.
4.6.4 To cancel your order before it is despatched please email firstname.lastname@example.org or contact us via telephone during our office hours on 01994232995
Customer Services Department
Champion Chase Limited
Unit 7 St Clears Business Park
4.6.5 Before sending the Goods back to us, you must complete a Returns Form which will be inside the packaging of the purchased Goods when initially delivered, complete and send back the form with the cancelled purchase. If you do not have the Returns Form then please request one via this email address: email@example.com and we will email the form to you.
4.6.6 Please note that you have a statutory duty to take reasonable care of the Goods you wish to return. You are responsible for any damage occurring after you have received the goods, including during the return transport.
4.6.7 Please make sure you return the Goods unused and undamaged, with the original gift box (if applicable) and copy of the invoice/packing slip using a protective outer packaging. Should you return faulty Goods or Goods damaged in transit, please mention damage or faults accordingly in the Returns Form and state if you would like a refund or a replacement. We also recommend that you obtain proof of postage and check that the goods are insured for their full value in case they are lost in transit (Royal Mail usually include cover up to a certain value). We cannot refund you if we do not receive the Goods.
4.6.8 A refund can only be raised for the returned Goods once the undamaged and unused Goods have been received. If the Goods were returned due to a fault or because they were damaged in transit then we will also reimburse you for the cost of the return carriage once the faulty or damaged Goods have been received and inspected.
4.6.9 Once you have cancelled your order, you are entitled to a full refund of the Goods, although this does not include the return postage fees. If you are returning items delivered within the UK or EU then we will refund the standard price delivery fee if returned within 14 days of receipt (although we do not refund express delivery fees). The return postage and packaging costs incurred by you are not refundable. All return costs shall be borne by you – the customer. We will endeavour to reimburse your payment within 5 (five) working days of receipt of the Goods and we will email you a notification.
NOTE: Simply refusing delivery of a parcel isn’t an acceptable means of return AND MAY NOT BE TRACKABLE and is not covered under this Returns Policy. You may not receive a refund if a parcel is refused as it may not be trackable and there is a chance we may not receive it. Should we receive a returned parcel that has been refused then you will be charged for the returned postage costs that is charged to us by the courier service used.
4.7 Delivery Zones and Prices
Region Delivery Charge
UK Standard Delivery FREE
UK 1st Class Signed For – £3.50
UK EXPRESS £6.50 Flat Fee – Despatched same or next working day via Tracked and Signed For Next Working Day Service. We do not guarantee Saturday Delivery.
EU – From £8.00 dependent on EU country.
EUROPE ( COUNTRIES OUTSIDE EU OR EU FISCAL AREA) – From £8.00 dependent on country.
USA & Canada – From £8.00
REST OF WORLD – From £10.50 dependent on country.
# Rest of the World is for all remaining countries that are not included in the other four shipping Zones above. However please note we cannot deliver to some countries and we advise you to check with us before placing your order.
4.8 Region and estimated delivery times from despatch date
U.K. Standard 2- 4 working days
UK EXPRESS 1- 2 working days (except for some remote areas which can take a little longer)
BFPO (HM Forces) – Delivery time BFPO Dependent
HM Forces Orders are sent via Royal Mail 1st Class Recorded.
U.K includes the British Isles, the Channel Islands and HM Forces
EU & EUROPE – 3 – 7 working days
REST OF WORLD – 5 – 15 working days
USA Standard – 5 – 10 working days
USA Express – 2 – 4 working days
Canada – 5 -10 working days
Canada Express – 2 – 4 working days
On occasion there will be times we cannot deliver to some countries usually due to poor weather conditions or because they are in war torn areas. We will notify you if we receive an order that cannot be fulfilled and a refund will be processed.
4.9 Governing Law
These Terms and all transactions relating to this Website are governed by English Law. Any disputes in relation with this Website will be resolved in the Courts of England or Wales.
You are required to check, before using this Website or our services, that you comply fully with your local laws and regulations. You must not use this Website if doing so would breach such local laws and regulations.
© 2019, Champion Chase Limited or its affiliates. All rights reserved.
Champion Chase Limited, Unit 6 St Clears Business Park, Tenby Road, St Clears, Carmarthenshire, SA33 4JW, U.K. Company No: 10958939