Champion Chase Return Policy

If you need to return your order see details below.

Any goods ordered from Champion Chase can be returned within 30 days of delivery if you decide the product is not suitable for you. We offer free tracked returns for orders £25.00 and over that are shipped to a UK address. You will find a Royal Mail Free Returns Label inside your parcel. Just attach the label to the parcel and take it to a UK Post Office who will provide you with a receipt that also contains the Tracking Code.

EXTENDED CHRISTMAS RETURNS PERIOD: Orders placed from 20th October until the 23rd December can be returned until the 31st January the following year (from the 24th December, purchases will fall into our normal 30 days Returns policy). This does not affect your statutory rights.

All customers should complete the returns form  that you will find inside the packaging, enclose this back inside along with the goods, protective inner packaging and a copy of the packing slip (this is usually on the back of the Returns Form) and return the unused and undamaged goods to the returns address listed below.

If you have not been provided with a Free Returns Label then we also recommend that you insure the returned goods for their full value in case they are damaged or lost in transit.  If you are based in the UK Royal Mail offer various postal services that will cover the value of your items – check the level of cover is sufficient for the items being returned. We cannot refund you if we do not receive the goods or they have been damaged on the return delivery.

We will refund you soon after the goods have arrived at the return address listed below as long as they are undamaged and unused. We do not refund any postage charges incurred by you to return an item to us. Please ensure you read our Terms and Conditions for full details.

Customer Services Department
Champion Chase Limited
Unit 6 St Clears Business Park
Tenby Road
St Clears
Carmarthenshire
SA33 4JW
United Kingdom

Tel: +44 (0) 1994 232995 (Lines are open during U.K. office hours Monday-Thursday 10:30am to 4:00pm. Friday 10:30 – 2.00pm )

You can contact us via email 24/7 and we usually answer within a few hours during normal U.K. working hours . We often reply out of hours too! (Normal working hours 9am – 5.30pm).

If you send an email during the evening, weekend or public and bank holiday time then we will endeavour to answer within 24 hrs.

email: contact@championchase.com